Shipping Policy

Shipping Policy

Last Updated: March 19th, 2024

At TWITKART, we aim to deliver your orders quickly and safely.

1. Order Processing

• Orders are processed within 1–2 working days after payment confirmation.
• Orders are not processed on Sundays or public holidays.
• You will receive an order confirmation via email/SMS after successful payment.

2. Shipping & Delivery Time

Delivery timelines vary depending on the product category:

Electronics & Clothing

• Delivered within 5–7 working days from the date of dispatch.

Groceries & Vegetables

• Delivered within 1 hour from order confirmation (for serviceable locations).

Delivery timelines are estimates and may vary due to unforeseen circumstances such as weather conditions, traffic, courier delays, or high demand.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout.
• Free shipping may be offered during special promotions.

4. Order Tracking

• Once shipped, tracking details will be shared via email or SMS.
• Customers can track orders using the courier partner’s tracking link.

5. Delivery Issues

TWITKART is not responsible for delays caused by:

• Courier services
• Natural disasters
• Strikes
• Incorrect address provided by the customer

If an order is returned due to incorrect address or failed delivery attempts, re-shipping charges may apply.

Return & Refund Policy

Last Updated: March 19th, 2024

We want you to be satisfied with your purchase.

1. Return Eligibility

You may request a return if:

• The product is damaged, defective, or incorrect.
• The request is made within 3–4 working days after receiving the order.
• The product is unused, in original packaging, with all tags and invoice.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products (not due to transit).
• Clearance or special sale items marked as non-returnable.
• Groceries and perishable items (vegetables, food items).

3. Return Process

To initiate a return:

📧 Email us at twikartsales@gmail.com
Provide your Order ID and reason for return.
Share clear photos (if the item is damaged/defective).

After approval:

• We will arrange a pickup (if serviceable),
  OR
• You may be asked to ship the product back.

4. Refund Process

• Refunds will be processed within 5–7 working days after product inspection and approval.
• The refunded amount will be credited to the original payment method.
• Shipping charges (if any) are non-refundable unless the return is due to our mistake.

Cancellation Policy

Last Updated: March 19th, 2024

1. Order Cancellation

• Orders can be cancelled before they are shipped.
• Once the order is shipped, cancellation is not possible.
• Grocery & vegetable orders cannot be cancelled once confirmed for dispatch due to their perishable nature.

2. How to Cancel

To cancel your order:

📧 Contact us immediately at twikartsales@gmail.com
Provide your Order ID.

3. Refund for Cancelled Orders

• If cancelled before dispatch, a full refund will be issued.
• Refunds will be processed within 5–7 working days to the original payment method.

Contact Us

If you have any questions regarding shipping, returns, refunds, or cancellations:

TWITKART
📧 Email: twikartsales@gmail.com
📞 Phone: +91 8281617652